Shipping and Returns Policy
Shipping Information
At Orienstar Patches, we aim to provide efficient and timely shipping services to our customers.
Shipping Locations
We currently offer shipping services Worldwide. Please note that additional charges may apply for international shipments.
Processing Time
Orders typically require 3 to 4 days for handling and processing before shipment. Our team ensures quick processing to get your order ready for shipping promptly.
Shipping Methods
We utilize reliable shipping carriers to deliver your orders safely and swiftly. The available shipping methods include DHL and UPS.
Shipping Costs
Shipping costs are calculated based on order weight, dimensions, destination, and chosen shipping method. Customers will see the applicable shipping charges at the checkout stage.
Returns and Exchanges
If you’re not entirely happy with your order, we offer hassle-free returns and exchanges under certain conditions:
Return Eligibility
- Unsatisfactory Product: If the received product is defective, damaged, or doesn’t meet your expectations, you may be eligible for a return.
- Incorrect Item: In the event of receiving an incorrect item, we’ll gladly facilitate a return or exchange.
- Change of Mind: For non-customized items, we accept returns within 7 days of delivery. The product must be unused in its original packing and in the same condition as you received.
Return Process
If you want to exchange or return product please follow these steps
- Contact Us: Reach out to our customer service team at WhatsApp: +923431104313 to request a return or exchange authorization.
- Packaging: Securely pack the item(s) in the original packaging, including any accessories or documentation received.
- Return Shipping: Ship the item(s) back to us using a traceable shipping method with the provided return authorization.
- Refund/Exchange: Upon receiving and inspecting the returned item(s), we will process refunds or exchanges accordingly.
Non-Returnable Items
Please note that custom or personalized items, due to their unique nature, are generally not eligible for returns or exchanges unless they arrive damaged or defective.
Contact Us
For any shipping or return-related inquiries, feel free to contact our customer service team at WhatsApp: +923431104313. We’re here to assist you and ensure your shopping experience with Orienstar Patches is seamless.